FAQ / FREQUENTLY ASKED QUESTIONS

Yes, you can also stop by our store during opening hours.
We will be happy to help you and provide you with a word of explanation.

Our shop:
West Import BVBA
Stasegemsesteenweg 1GIK, 
8500 Kortrijk (BE)

Delivery at home is possible in Belgium. 

Yes, all prices shown on our website are VAT included.

You can pay with us by following methods:

-  ​Credit Card, Mastercard, Visa

-  ​Maestro

- ​Bank Transfer (Attention! This method can provide some delivery delay)

- ​Bancontact

- ​Alma (Payment in therms, in 2 or 3 months)
​Do you want to pay by Alma? Contact us by e-mail: info@westbikes.be

If you choose to pick up your order online in store, you will also pay online.
If you wish to pay in store, this is not possible via the online store..

Yes, through Alma you can pay for your moped or scooter in installments ( max 3 months ).

Interested? Send an email to info@westbikes.bewith your full name, address and phone number.

Keep in mind that you need a valid Belgian passport for an installment with Alma.

Would you have preferred to apply for a loan from your bank?

We can also prepare a free quote that you can then submit to your bank to obtain a loan.

Beware! Borrowing money also costs money!

If the order has not yet shipped, we can change the address for you.
So contact us ASAP: info@westbikes.be or call: +32 56 45 71 43

If a product is out of stock, we can send you a comparable alternative.

To return a product, please contact us via email at info@westbikes.be 
Please clearly state which order it is about and why you wish to return the product. 

Products can be returned within a period of 14 days at the buyer's expense or by bringing the product into our store yourself. 
You will then receive the paid amount for that product in your account within 2-3 business days. 

Please note: Electronic components or used parts cannot be returned. 
Always make sure that the product to be returned is in its original packaging and undamaged.

Yes, this is possible in our store in Kortrijk.
The opening hours you can find HERE . 
When completing your order, choose "pick up in store" as the shipping option. 
As soon as your order is ready for pickup, we will contact you. 

No, we do not offer express delivery.
Deliveries within Belgium are usually delivered within 1-3 business days. (Depending on how busy the delivery service is).
If you do need a part urgently, we recommend that you contact us to inquire about the possibilities this can be done through info@westbikes.be. 
Of course, you can always stop by our store to pick up the goods yourself (if in stock).

Yes, for deliveries outside of Belgium, please contact us atinfo@westbikes.be
(Transportation/shipping costs for foreign countries are higher than for shipments within Belgium).

When you place a purchase online, we strive to deliver it to you as quickly as possible.
If your order is in stock and ordered and paid before 2 p.m., we try to ship the same (business) day.
Add to this Bpost's delivery time, and your order normally arrives two or three business days later.
You will automatically receive a tracking code to track your order. 
Please note: During busy periods, delivery times may be delayed. Online orders are always processed on business days.

In Belgium, you may drive an A-class scooter from the age of 16, these have a maximum speed of 25km/hour.
No driver's license is required to drive an A-class moped/scooter. (It does require insurance and registration of the vehicle).

To drive a B-class moped/scooter, you must be 16 years of age and hold a moped license. (AM)

Do you have a car license (B or BE) or motorcycle license (A, A1 or A2)?
Then you will have the moped license automatically added to your driver's license. (Please note: check your driving license before driving a moped/scooter)
You may then drive a B-class scooter with a maximum speed of 45km/h.

No, the price for an A-class or a B-class is the same.

No, this is not possible.
Once a vehicle was sold as e.g. A-Class, it cannot subsequently be changed to a B-Class. (This also applies the other way around)
So make sure you immediately pass on the correct version at the time of purchase.

Yes, the helmet is always mandatory, regardless of the duration of the ride or the weather, for both drivers and passengers of mopeds A (speed limited to 25 km/h) and B (speed limited to 45 km/h).

Yes, but there is a minimum age.
​The driver of a moped A-Class and/or B-Class must be at least 18 years old to carry a passenger on his moped/scooter.

Yes, civil liability insurance is mandatory. And this both for an A-class, B-class or motorcycle.

It is also recommended to apply for assistance insurance (towing, roadside assistance) and legal aid.

Insurance for moped or scooter averages between €150 and €200 per year.

Some of our models are equipped with keyless start system.
You can easily stop the scooter by pressing the open lock icon on the remote control.
Some models also already have a kill switch on the handlebars or under the seat. When you move this switch, the engine also shuts down.

If none of the above helps, please feel free to contact us by sending an email to info@westbikes.be or by calling us +32 56 45 71 43.
We are happy to help you. 
Please note that we cannot always provide a solution remotely, there is a chance that the vehicle will have to be brought into our workshop.​

The lithium-ion battery should be charged regularly to support its life.
If the scooter is not used for months, deep discharge may occur. 
This can cause permanent damage to the battery. 
So regular recharging is the message. 

We recommend disconnecting the battery from your electric scooter during long downtime.
Store the battery in a dry and moisture-free place. (Room temperature)
Charge the battery at least every 14 days for a full charge cycle. (Even if the battery shows that it is full.)
Store the scooter in a dry place, preferably in a garage or under a carport. If this is not possible, we recommend putting a tarpaulin over the scooter.

You will receive a certificate of conformity and the E705 with pink form when you purchase a moped or scooter.
With the E705 document and the pink form, stop by your insurance office.
Your insurance office then applies for your license plate. 
The insurer can do this online. 
About 2 business days later, you will receive the license plate at your home.
This be sure to mention that the license plate should be delivered to your home and not ours.

(This is only for street legal vehicles, not off-road vehicles.)

The new application "E705" replaces the old procedure to obtain a vignette 705. When you register a vehicle, you need several documents to drive your vehicle. One of these was the 705 vignette. A procedure that could involve a lot of time and travel. Your insurance office can handle everything through the new application in myminfin.

Nee, al onze pitbikes mogen enkel offroad gebruikt worden, niet op de openbare weg/openbare parkings.
De pitbikes worden geleverd zonder gelijkvormigheidsattest en zonder E705 roze formulier voor het inschrijven van het voertuig.
Bovenstaande documenten kunnen voor deze voertuigen ook niet aangevraagd worden.

First, make an appointment at the nearest police station. There you will ask for a certificate of loss of conformity certificate (COC).
The certificate of loss you provide to us this can be done by bringing the certificate of loss into our store or by sending the certificate of loss to us via info@westbikes.be 

Required data:
- Class: ​A(25km/h) ​- ​B(45km/h) ​- ​​125cc

(If you have an A class, it must always be reapplied as an A class, changing to a higher class is not possible and vice versa).
- Name & First Name
- Address
- Phone Number & E-Mail
- Attestation of loss
-Registration certificate Part 1 & 2 (Optional)

Applying for a duplicate is not free.

We can only request a duplicate for vehicles for which we are the importer.

Is the webshop not working, or are you getting an error message? Take a screenshot or picture and let us know: info@westbikes.be (Provide a clear description and clear photo).

When ordering parts with your new vehicle, you will be called to ask if you wish to have these parts fitted.
Depending on the quantity of parts, installation fees may be charged. 
If you do not want this, the parts will simply be included with delivery. 
If you would like more information about this, please feel free to send an email to info@westbikes.be.